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Shipping policy

Dispatch Times

Thanks for shopping with Hits Different.

  • Orders are dispatched within 48 business hours

  • Most orders are dispatched within 24 business hours

Important Delivery Information

  • All deliveries are sent with ATL (Authority To Leave)

  • Signature on delivery is available on request  - just add notes to your order if you'd like it to be sent with 'Signature Required'

  • Some products may be removed from original cartons for shipping purposes

  • We do not ship to PO Boxes or Parcel Lockers

  • We currently ship to Australia only

  • Larger orders may be split into multiple parcels and delivered at separate times by courier

  • If you have any delivery questions, please contact us at:

drinks@hitsdifferent.com.au

Delivery Estimates (from dispatch)

Destination Estimated Transit Time*
Metro – VIC / NSW / ACT 1–3 business days
Metro – QLD / SA 3–6 business days
Metro – WA / NT / TAS 3–8 business days
Regional / Rural 3–8 business days
Remote / Very Remote 8–10 business days

Delivery times are estimates only. Delays may occur due to weather, public holidays or peak demand.

Express Shipping

Express shipping is available on request.

Please email us for a quote:
drinks@hitsdifferent.com.au

Tracking Your Order

Once dispatched, you will receive:

  • Email confirmation

  • Tracking number

  • Real-time tracking link

Shipping Rates by State

New South Wales

Sydney Metro & Regional Centres

(Gosford, Wollongong, Canberra, Albury, Newcastle)

  • $12 on orders under $200

  • FREE over $200

Remaining NSW

  • Calculated at checkout

Queensland

Brisbane Inner Suburbs

  • $15 under $200

  • FREE over $200

Gold Coast, Toowoomba, Sunshine Coast, Wide Bay, Capricorn Coast, Mackay, Townsville, Cairns

  • $15 flat rate

Remaining QLD

  • Calculated at checkout

South Australia

Adelaide Metro

  • $12 under $200

  • FREE over $200

Remaining SA

  • Calculated at checkout

Western Australia

Perth Inner Suburbs

  • $17.99 flat rate

Remaining WA

  • Calculated at checkout

Tasmania

Hobart, Devonport & Launceston

  • $25 flat rate

Remaining TAS

  • Calculated at checkout

Northern Territory

  • Calculated at checkout

Victoria 
(Currently suspended*) Next Business Day Delivery (Selected Postcodes)

Orders placed before 4pm qualify for Next Business Day Delivery if eligible.

  • FREE on orders over $175 (when selected at checkout)

Examples:

  • Order before 4pm Friday → Delivered Monday

  • Order before 4pm Monday → Delivered Tuesday

Important:

  • ATL only

  • No PO Boxes or Parcel Lockers

  • Ensure safe drop location is provided

  • Once delivered, responsibility transfers to customer

Eligible Postcodes

3002, 3003, 3006, 3008, 3011, 3012, 3013, 3015, 3016, 3019, 3020, 3021, 3022, 3023, 3026, 3027, 3029, 3030, 3031, 3032, 3036, 3037, 3038, 3039, 3040, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3078, 3079, 3101, 3102, 3103, 3104, 3121, 3122, 3123, 3124, 3126, 3141, 3142, 3143, 3144, 3145, 3146, 3161, 3162, 3181, 3182, 3183, 3184, 3185, 3205, 3206, 3207

Standard Delivery – VIC Metro & Regional Centres

(Wodonga, Ballarat, Gisborne, Bacchus Marsh, Shepparton, Pakenham, Sunbury, Mornington Peninsula, Cranbourne, Geelong)

  • $9.90 under $150

  • FREE over $150

Remaining VIC:

  • $15 flat rate

Exclusions

We do not ship to:

  • Lord Howe Island

  • Norfolk Island

  • Antarctic Territory

Rates, transit times and postcode eligibility are subject to change at any time. Metro and regional classifications are defined by the courier.

Delivery FAQs

What if my parcel goes missing?

If tracking hasn't moved in 5 business days (metro) or 10 business days (regional and remote), email us. We'll open an investigation with the courier, these usually close within 5–10 business days. If the parcel can't be found, we'll replace or refund your order in full.

If tracking shows delivered but the parcel isn't there, contact us ASAP. We'll pull the courier's proof of delivery, including GPS data and the delivery photo, and work it out from there. Where the courier can't produce valid proof of delivery, we'll replace or refund.

What if there's a missing item or I receive the wrong item?

Email us within 7 days of delivery with your order number and a photo of what arrived. We'll send the missing items or refund them — no return needed on anything sent in error.

How long will delivery take?

Estimated delivery times after dispatch are:

  • VIC, NSW and ACT metro areas: 1–3 business days
  • QLD and SA metro areas: 3–6 business days
  • WA, NT and TAS metro areas: 3–8 business days
  • Regional and rural areas: 3–8 business days
  • Remote and very remote areas: 8–10 business days

These timeframes are estimates and may be affected by courier delays, public holidays, extreme weather and peak shopping periods.

How much does delivery cost?

Delivery costs depend on your location and order value. Enter your postcode at checkout to view the delivery options and exact cost available for your address.

Free delivery is available for qualifying orders in selected areas. The required order value varies by location.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.

Please allow some time for the courier’s tracking system to update after receiving your dispatch confirmation.

Will my order require a signature?

No. All orders are dispatched with Authority to Leave, meaning the courier may leave your delivery in a safe place when nobody is available. If you'd prefer a signature required, please let us know in the order notes section in your 'Shopping Cart'.

Can I provide delivery instructions?

Yes. Add clear delivery instructions in the order notes during checkout. Please nominate a safe, sheltered and accessible location.

Courier drivers will follow delivery instructions where reasonably possible, but we cannot guarantee that every request will be accommodated.

Can my order arrive in multiple deliveries?

Yes. Larger orders may be packed into multiple parcels. These parcels may travel separately and arrive at different times, even when dispatched together.

You may also receive more than one tracking number.

Why aren’t all products inside their original cartons?

Some products may be removed from their original cartons and securely repacked to reduce damage and make the order suitable for courier delivery.

What happens if I enter the wrong address?

Please contact us immediately if you notice an address error. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been collected by the courier.

Additional delivery or redirection charges may apply if an incorrect or incomplete address is provided.

What happens if nobody is home?

Deliveries are sent with Authority to Leave and therefore the courier will leave your order in a safe place. We recommend leaving delivery notes in the notes section of your 'Shopping Cart' if couriers require any special instructions unique to your delivery address.

Once tracking confirms delivery to the address provided, the customer is responsible for the parcel.

What should I do if tracking says delivered but I cannot find my order?

First, check around the property, including any safe locations, entrances, reception areas and with other members of the household or workplace.

If you still cannot locate it, let us know so we can assist.

What should I do if my order is delayed?

Check your tracking link for the latest update. If there has been no movement for several business days or the estimated delivery window has passed, contact us with your order number.

We will investigate the delivery with the courier.

What should I do if my order arrives damaged?

Contact us as soon as possible with:

  • Your order number
  • Photos of the damaged products
  • Photos of the outside and inside of the parcel
  • Details of which items were affected

Please keep the damaged products and packaging until we have reviewed your claim, as the courier may require additional information.

Is express delivery available?

Express delivery may be available by request. Contact us before ordering for availability and a delivery quote.

How can I contact Hits Different about my delivery?

Contact us through the website chat or email drinks@hitsdifferent.com.au. Please include your order number so we can assist you faster.

Delivery rates, estimated transit times and eligible postcodes may change. Metro, regional and remote classifications are determined by our delivery partners.